Sunday, February 3, 2013

Lost

Yesterday, I lost my Fitbit.

Sigh.

I went with my parents to Costco (which makes me sounds 12), so I could help them pick out stuff, because I am helping them with their food. My dad doesn't want to be bothered with cooking, and my mom's MS is causing all sorts of problems that result in food my dog won't eat. No, really, no one would touch this stuff - think mushrooms, beef, chillies, white gravy, tomato sauce and meatloaf spices combined with pasta. So. Not. Kidding. My mother was never a good cook, but that was apparently the last straw. So, they bought a food saver thing, a whole bunch of food, and I am to cook them three weeks' worth of food at a time.

My Fitbit took a hike somewhere between me lifting stuff into the cart there, and getting into the car. The store was incredibly packed with people, worse than when we went shopping around the holidays. I guess the Super Bowl is pretty big for folks... not that I get it. I find football so boring. Well, actually, i find any sport on television boring. Let me play, or leave me out of it, I say!

I was so mad at myself for losing my Fitbit. That's $100 down the drain, and my frugal self was just throwing a grade A temper-tantrum - on the inside. Then I thought about how I have an account, and what happens if someone doesn't turn it in and uses it instead? I put a call into the store in case someone turns it in, but I think we all know it's more likely to get tossed than turned in or kept. So, I sent an email to Fitbit asking what I should do, just shut down my account, or was there a way they could locate it if someone used it?

Instead, I got an email back this morning saying they wanted to replace my Fitbit for free to help me out. Now THAT makes an impression about the company! I'm completely impressed with them taking this step for me, without my even asking. I was trying to rationalize that I can just add my extra walks in and probably be fine, so I didn't mourn the loss of my little gadget, but I have to tell you that I'm so happy that I'll have a second chance at this!

I'm also going to pay attention to their last piece of advice: wherever you attach it, turn it INWARDS toward your body. Mine had been clipped to my bra, but turned outward as just seemed natural. I will find a way to clip it under my clothing and turned in now!

5 comments:

  1. First of all..what an awesome daughter you are to do all that for your parents...wow!

    Second...that is awesome that they are going to replace it for you. I also turn it to the outside unless my pants have pockets...in that case I turn it into the pocket. That is a good thought though...to turn it in rather than out.

    Yay for second chances!

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  2. Wow, that is amazing customer service. You (nor us) will forget that.

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  3. Now that is a good day, I'd say. And what great customer service. You don't see much of that anymore. You're a find daughter, by the way - cooking all that food is not an easy task!

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  4. That is great customer service! How nice of them to replace it for you.

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  5. Fitbit is an amazing company. They did the same thing for me a few months ago. I've now convinced 4 of my friends to get a Fitbit, too.

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